FAQ
Frequently asked questions
Here you'll find answers to the most common questions about the PakMazar service, the ordering process, payment, and reports.
How does the PakMazar service work?
In the PakMazar mobile app, you choose the city and cemetery, then enter the deceased's first and last name and dates of birth and death. Next, you mark the grave's location and choose the service package and cleaning time. Once payment is complete, your order is created. After the service is finished, you can view the report in the mobile app.
Which cities do you serve?
PakMazar currently offers its service in the cities of Baku and Ganja.
Can I place an order if I don't know the grave's exact location?
Yes. If you can't mark the grave's exact location on the map, you can mark its approximate location and describe it in a voice message. The grave's location is then located based on the information you provide. If the grave cannot be found, the amount paid is refunded.
What's the difference between the Classic and Special packages?
The Classic package includes washing and drying the gravestone, clearing weeds and debris around the grave, and a before-and-after photo report. The Special package includes everything in the Classic package, plus deep cleaning of the gravestone with specialist cleaning products, removal of ingrained dirt and stains from the marble surface with specialist products, and a before-and-after photo and video report.
How is the price of the service determined?
The price of the service is determined by the city where it's provided and the package you choose. The exact price is shown in the mobile app when you place your order.
How can I see the work done after cleaning?
Once the service is complete, the report is provided in the PakMazar mobile app. The Classic package includes a before-and-after photo report; the Special package includes a photo and video report.
Can I choose the cleaning time myself?
Yes. When placing an order, you can choose a cleaning time from the available dates. Orders cannot be scheduled less than 24 hours in advance. Orders scheduled 24–48 hours in advance are treated as Express orders and carry a 10 AZN surcharge. Orders scheduled more than 48 hours in advance are not subject to the Express surcharge.
When is payment made?
The full amount for the service is paid upfront when the order is created.
How do I place an order?
Orders are placed through the PakMazar mobile app.
Can I cancel an order after placing it?
To cancel your order, you need to contact PakMazar. For cancellations requested by the customer, a refund is not automatic and is considered separately depending on the circumstances.